Frequently Asked Questions

 
 

Here are some of our most frequently asked questions

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Do you accept credit cards?

Yes. We utilize PayPal Here as our trusted payment gateway to facilitate debit and credit card transactions onsite as soon as a job is done. There are no long waiting periods for a card to process. PayPal Here is quick and safe, so customers can sleep easy knowing that their card information is not stored by us and completely encrypted by PayPal.

How fast can you get here?

Since our technicians are completely mobile and on the move helping different customers, our average response time is typically 30 minutes or less from when we get a call. We understand the importance of our customers schedules and the value of their time, so we make every effort to reach them promptly for appointments and other emergency situations.

Do you offer discounts?

We are proud to support our past and present military service members, as well as seniors of 70+ with a 10% discount on all lock and key services. We care about our Central Oregon neighbors and we want to provide you with the best services possible at the most affordable rates. Ask your technician before he starts work for a recurring customer discount.

Are you really licensed as a locksmith?

Absolutely! Our CCB license number is 217750. You can check the validity of our license online through the contractor license search page. Don't get tricked into working with unlicensed and substandard contractors. Our Oregon Locksmith Certification number is 6021OCLS. It is up to you as the consumer to beware of unlicensed contractors.

Are there any hidden fees?

Nope. Bend Locksmith Services is proud to provide some of the most affordable pricing options for all your Central Oregon locksmithing needs. We offer inexpensive pricing with no hidden fees. Before any work is done, one of our licensed locksmiths will walk you through the full price quote so there aren't any hidden surprises.

Where is your office located?

Our local dispatching office is located on the East side of Bend, Oregon near Pilot Butte. Our office is for handling paperwork, answering calls, and performing other various services for current customers. Unfortunately, our office is not open to the public as all of our locksmiths are fully mobile and constantly driving around near you just waiting to help.

Does your work come with a warranty?

Absolutely, all of our lock and key services are covered by a free warranty so our customers can rest assured that they're receiving the best locksmith service possible. The technicians from Bend Locksmith Services take pride in their work, and that's why we offer a free 90 day warranty for any of our lock and key services, not including lockouts.

Are you local?

Yes, we are local to the Central Oregon area and we have mobile technicians close to you from your own community. Our office is located in Bend, Oregon, but we have technicians in the surrounding areas on standby that are ready to assist you on a moments notice. If you are looking for a local locksmith company then look no further.

Can I trust you with my security?

Bend Locksmith Services is a fully licensed, bonded, and insured locksmith company that is registered with the Oregon Construction Contractors Board. All of our locksmith technicians have gone through a comprehensive background check for your safety. All credit card payments are completely encrypted and we never sell or trade your information.

Do you handle emergency situations?

As all of our locksmiths have years of experience opening the toughest locks across a wide range of situations, we are well versed in handling emergency situations such as emergency lockouts and after burglary services. We get to you fast with our friendly and knowledgeable technicians that understand the important of your emergency.

Is there any damage?

There is never any damage when we perform one of our locksmith services for your home, vehicle, or business because of the expert training our mobile locksmiths receive. The fact that we are fully bonded and insured means that, worst case scenario, we are liable to fix any damage we cause at no additional cost to you.

Do you have a storefront in Bend?

We do get asked this question quite a bit, and unfortunately we don't have a locksmith storefront in Bend. We aim to be as convenient as possible, and that's why instead of having a brick and mortar storefront, we instead choose to be mobile locksmiths that come to you with everything needed to handle the job. We only support amazing mobile locksmith services.